🚨 Incident Management Center

Track, manage, and resolve operational incidents

Total Incidents
2
Open
1
Investigating
1
Resolved
0
Closed
0
🔴 Critical
0
Avg Resolution
0m

🔴 Critical Incidents

No critical incidents

📊 Incident Types

  • payment failure 0
  • server error 0
  • merchant offline 1
  • rider delay 1
  • inventory failure 0
  • api failure 0
  • notification failure 0
  • other 0

All Incidents

Title Type Status Severity Created Assigned To Actions
Rider Delay - Order #1004 rider delay investigating high 7/2/2026, 9:37:25 PM ops_manager_1
Merchant Offline - MediCare Plus merchant offline open medium 7/2/2026, 9:12:25 PM Unassigned

📈 7-Day Incident Trend

Date Total Incidents
2026-06-26 0
2026-06-27 0
2026-06-28 0
2026-06-29 0
2026-06-30 0
2026-07-01 0
2026-07-02 2

Open Incidents

Merchant Offline - MediCare Plus

MediCare Plus has been offline for 45 minutes

Type: merchant offline | Severity: medium
Created: 7/2/2026, 9:12:25 PM

Affected: MediCare Plus